Recognizing a Job Well Done

Our goal as a company is to stand above all others by providing excellent customer service, quality products, and a knowledgeable and friendly staff.

We want a solid reputation as an honest, dependable, and reliable family business.

When one of our employees stands out in this regard, we want to recognize him or her. This month, that employee was our tailor, instructor, and designer, Michael.

I was working in the back of the store when I overheard a very frustrated customer come in. She had been to another sewing machine repair store and was livid. She shared with Michael that she was told that since she did not purchase her machine at the other store, that the repair or service of her machine would take months.

Michael asked if he could see her machine (which was not purchased from us). He examined it, immediately found the problem, and repaired it quickly in front of the customer. She was stunned and couldn't thank Michael enough. She went home happy and we now have a new member of the Sew Vac family.

Micheal, who is not even employed as a sewing machine service technician, has a lifetime of sewing experience and he applied it that day. He was the example of who we strive to be and we are proud to have him with us. While not all repairs will be that simple, we will always apply our experience and training in a prompt, respectful way.